Patients & Visitors

Patients & Visitors

Every Patient, Family Member or Friend Is a Guest

We strive to create positive experiences for all of our guests and your satisfaction and quality of care are our top priorities. We will provide care in a manner which is respectful of your personal values and beliefs and sensitive to racial, religious and other differences. We will not discriminate on the basis of age, gender, disability, race, color, ancestry, citizenship, religion, pregnancy, sexual orientation, gender identity or expression, national origin, medical condition, marital status, veteran status or source of payment.

The Guest Relations staff is available to discuss any requests and/or questions you may have. You can reach them at 620-513-3866.

Concerns and/or Complaints

Every patient has the right to complain, and Hutchinson Regional Medical Center has a formal system to handle complaints.

You can call 620-513-3866 for a hospital representative, or call our compliance hotline at 855-998-9907.

Please allow us the opportunity to resolve your complaint.

If you believe your complaint has not been resolved to your satisfaction you may call the Kansas Department of Health and Environment at 1-800-842-0078.

To report a concern to the Joint Commission, send your information one of these ways:

  • Email: patientsafetyreport@jointcommission.org
  • Fax: 630-792-5636
  • Mail: Office of Quality and Patient Safety
    The Joint Commission
    One Renaissance Boulevard
    Oakbrook Terrace, Illinois 60181