We Are Prepared
When you need urgent care we are ready to assess and treat. Located at the south entrance of Hutchinson Regional Medical Center, our emergency department is equipped to give you quality care quickly.
To assist us in your treatment we recommend you prepare for an unexpected emergency by following these 10 steps.
- Know when to call 911. If you or someone with you is facing a life-threatening situation such as loss of consciousness, breathing trouble or excessive bleeding, call 911. Emergency operators may be able to give you advice to help handle the situation while waiting for the paramedics/EMTS to arrive to provide aid and transport.
- Don’t go to the emergency department alone. Bring someone to keep you company, provide information and take treatment instructions.
- Keep important medical information with you. Create an “emergency file” to bring with you that contains copies of your insurance cards, a list of medications, chronic conditions, allergies (particularly drug allergies) and operations you’ve had.
- Be prepared to wait. Every emergency situation is different. We will assess and prioritize your medical need when you first arrive. Your patience is appreciated.
- Always ask questions. Don’t be afraid to ask questions. We want you to be informed.
- Know your insurance coverage. We treat all patients regardless of ability to pay, but be sure to ask about out-of-pocket expenses and check your insurance policy for emergency department protocol. Some insurance companies will not pay for services if you do not notify them within 24 hours of the emergency room visit.
- Be honest about your injury or situation and don’t be afraid to ask for privacy if you need it. We need the facts to properly assess and treat your situation. Do not be afraid to tell us if you are taking birth control pills or Viagra, you’re pregnant or HIV positive, or have other sensitive information. It’s important we know to be able to provide safe treatment.
- Get all your post-treatment instructions in writing. Make sure you understand how to care for yourself and what to expect in terms of healing and recovery before you leave. Ask us to write down the medications you are to take and the name of the physician who treated you should your primary care doctor want to follow up with them later.
- Ask for generics. If we give you a prescription don’t forget to ask the physician to indicate whether or not you can purchase a generic form of the same medication.
- Be clear about follow-up. As long as your symptoms do not worsen after discharge you should not return to the emergency department. Before leaving ask your treating physician if you should follow up with your primary physician during normal office hours.