Our team of physicians and nurses are here to serve you 24 hours a day, 7 days a week. The following information will help you understand what will happen while you are here.
Code of Behavior: Patients, relatives and staff all want to be safe in the Emergency Department. HRMC has a policy of zero tolerance for violence. This means that acts of violence, swearing or threats of verbal abuse will NOT be tolerated. Anyone who is violent or abusive will be asked to leave by the staff, security or police.
Help us help you
Be prepared to provide the following information to help us care for you throughout your visit:
- A list of your current medications
- Medication and environmental allergies and how they affect you
- If you are pregnant or breastfeeding
- Religious/cultural/social support needs
How long will I have to wait?
Patients are not seen according to time they arrive in the ED. Regardless of how you arrive – by ambulance, walk-in or sent by Urgent Care or your doctor – the most critically injured or ill patients are seen first.
Our goal is to provide you with prompt care, but if patient volume is high, you may have to wait. You may also have to wait for procedures such as x-rays and lab test, and for results which have to be reviewed.
May I eat or drink while I am in the ED?
Please do not eat or drink anything until you speak to a nurse, because you may need an operation or test which requires an empty stomach. Also, please check with a nurse prior to using the restroom in case a specimen is needed to assist in your diagnosis.
What should I do if I start feeling worse while I am waiting?
If you are in pain, tell the front desk. They will help to assess your need for pain relief. If you feel you are getting sicker tell the front desk immediately.
How will I know how far along I am in the treatment process?
You will be kept informed of your progress by our staff. If at any time you don’t know what is happening, please ASK! You should always know what is happening next. If you are waiting and feel the need to step outside, tell the receptionist.
May I have visitors in the ED?
Depending on your illness or injury conditions in the ED, visitors may be limited to immediate family. Generally, patients may have two visitors at a time.
Will I receive home care instructions before I leave the ED?
Yes, and it is very important that you understand and follow these directions. If you have a question about the instructions, please ASK! Patients are responsible for their own care after leaving the ED and are strongly encouraged to arrange follow-up appointments with their family doctor.
How do I pay for treatment in the ED?
When you are registered you will be asked to provide a picture ID, insurance cards, current address, phone number, emergency contact and a co-pay or deposit for services. Separate bills will be mailed to you for treatment and physician services.
How can I provide feedback about my visit?
If you have a concern during the course of your visit, please speak with a staff member so that we may address it before you leave. You may receive a follow-up call from ED or hospital staff. A follow up call will be made shortly after your visit. If you have questions or concerns, call Guest Services at (620) 513-3866. Your constructive feedback helps us make future visits positive ones!